Published Customer Complaints Process

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1.1. Your Complaint

Although we try to ensure that your gaming experience is a great one sometimes things just go wrong. If you are not happy please contact us and we will try to put it right. We will usually try to do this informally but we understand that there may be occasions where we can’t do this and you would like to register a complaint.

1.1. How to make a complaint

You can complain to any of our customer services representatives at any time by:

· emailing us at support@takeabreakbingo.co.uk; or

· via chat Chat Link

1.2. How we manage your complaint

We will acknowledge your complaint within 24 hours via email. It’s important that you read this email as it will explain what we think your complaint is about and what you want us to do to resolve it. If our understanding is wrong, you should let us know so we don’t waste your time.

We will usually respond within 14 days of receipt of your complaint. In some circumstances, because we have to take a more detailed look at things, this could take longer. We will let you know if this happens and continue to update you on our progress at least every 14 days.

After this we will provide you with a written complaint response.

1.3. If you are still not happy

If you are unhappy with our response, as you think we have misunderstood your complaint or you have identified some new information that we were not previously aware of, please let us know. We will review our decision in light of the additional information you have provided.

Again, we will provide a written response within 14 days.

1.4. Our final decision

In normal circumstances our complaints process will not last any longer than 8 weeks. We will make it clear once our internal complaints process has finished and we have reached a final decision. This is important as once you have received this you may have the right to have our decision regarding your complaint reviewed by our Alternative Dispute Resolution Service IBAS.

Take A Break Bingo.com

You will need to contact IBAS directly if you want them to consider your complaint:

Independent Betting Adjudication Service
PO Box 62639
London
EC3P 3AS

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TELEPHONE: 020 7347 5883

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GENERAL EMAIL: adjudication@ibas-uk.co.uk